Refund and Return Policy
At WhoXML.com, we strive to provide our customers with high-quality services and customer satisfaction. We understand that, despite our best efforts, there may be situations where a refund is requested. This Refund and Return Policy outlines the terms and conditions applicable to refunds for our services.
3 Days Money Back Guarantee:
We offer a 3 days money back guarantee on all our plans for the first month of subscription. This guarantee is applicable only to the initial subscription and not on renewals. If you are not satisfied with our services within the first 3 days of your initial subscription, you may request a refund.
Eligibility Criteria for Refund:
To be eligible for a refund under the 3 days money back guarantee:
- The refund request must be submitted within 3 days of the initial subscription date.
- The guarantee is applicable only to the first month of the subscription and does not cover renewals.
- Refunds are not applicable to any additional services, add-ons, or fees associated with the subscription.
How to Request a Refund:
To request a refund within the eligible period, please follow these steps:
- Contact our customer support team at support@whoxml.com and provide your account details along with the reason for the refund.
- Our customer support team will review your request and assess its eligibility based on the criteria mentioned above.
- If your request is approved, the refund will be processed to the original payment method used during the initial subscription.
Non-Refundable Items:
The following items are not eligible for a refund:
- Renewals: The 3 days money back guarantee is applicable only to the first month of the subscription and does not cover subsequent renewals.
- Additional Services: Any additional services, add-ons, or fees beyond the standard subscription are non-refundable.
Refund Processing:
Once your refund is approved, it will be processed within a reasonable timeframe. Please note that the processing time may vary depending on the payment method and financial institutions involved.
Contact Information:
If you have any questions or need further assistance regarding our refund and return policy, please contact our customer support team at support@whoxml.com.
Changes to the Policy:
WhoXML.com reserves the right to update or modify this Refund and Return Policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for any changes.
This policy was last updated on 12/20/2023.